1. Introduction
Gridnexshiftmind (“we”, “us”, “our”) is committed to protecting the privacy of every individual who interacts with our website, products, and services. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights in relation to that information.
2. Information We Collect
We may collect and process the following categories of personal information:
- Contact details — name, email address, telephone number, and postal address provided through our contact form or during a service enquiry.
- Device and usage data — IP address, browser type, pages visited, time spent on pages, and referring URLs collected automatically when you visit our website.
- Service data — property details, garden dimensions, and technical specifications you share with us for the purpose of designing and installing an irrigation system.
- Communications — records of emails, phone calls, and written correspondence between you and our team.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to enquiries and provide quotations for our products and services.
- To fulfil contracts for the supply and installation of irrigation systems.
- To send service updates, maintenance reminders, and warranty notifications.
- To improve our website and understand how visitors use it.
- To comply with our legal and regulatory obligations.
4. Legal Basis for Processing
We process your personal information on the following legal bases: the performance of a contract (where processing is necessary to provide our services), your consent (where you have expressly agreed), compliance with a legal obligation, and our legitimate interests in operating and improving our business.
5. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering our services — for example, email hosting providers and accounting software — under strict data processing agreements. We may also disclose information where required by law or to protect the rights and safety of our business and customers.
6. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Contact form submissions are retained for three years. Installation records are retained for the duration of the applicable warranty period plus two years.
7. Your Rights
Subject to applicable law, you have the right to access, correct, or delete your personal information; to restrict or object to our processing; and to receive your information in a portable format. To exercise any of these rights, please contact us using the details below. We will respond within 30 days.
8. Cookies
Our website uses cookies and similar technologies. For detailed information about the cookies we use and your choices, please see our Cookie Policy.
9. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated “Last updated” date. We encourage you to review this page periodically.
11. Automated Decision-Making
We do not currently use automated decision-making or profiling that could have a legal or similarly significant effect on you. If we introduce such processes in the future, we will inform you and provide opt-out options.
12. International Data Transfers
Although our primary operations are within Japan, we may store or process personal information on servers located outside Japan if necessary to provide our services. Any such transfers will be made in accordance with applicable data protection laws, with appropriate safeguards in place.
13. Data Protection Impact Assessments
We conduct data protection impact assessments (DPIA) for high-risk processing activities, such as large-scale automated decision-making or processing of special category data. These assessments are available upon request for eligible data subjects.
14. Third-Party Links and Integrations
Our website may contain links to third-party websites and services. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites before providing personal information.
15. Dispute Resolution
If you have a complaint regarding our privacy practices, we encourage you to contact us first using the details in Section 16. We will attempt to resolve any concerns within 30 days. If you remain dissatisfied, you may lodge a complaint with the relevant data protection authority in your jurisdiction.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Gridnexshiftmind
1-5-3 Nishishinjuku, Shinjuku City, Tokyo 160-0023, Japan
Tel: +81337813930
Response time: 30 days from receipt of enquiry.